Estimated 230 pounds worth of junk
A Vancouver junk removal company is being blamed for overcharging its customers. CTV News has received several complaints from people who have bought an online coupon for junk removal services from 1-888-JUNK-VAN. But when the company arrives, customers say they are asked to pay a lot more than they bargained for.
Amy Savoie is a carpenter who is renovating a Vancouver condo. She had a 156 pound stove to get rid of and a 71 pound steel bathtub. So when TeamBuy began selling a deal for 250 pounds worth of junk removed for $35 through a company called 1-888-JUNK-VAN, Savoie bought the coupon. She then called the company to come and pick up her junk.
The problem was 1-888-JUNK-VAN claimed Savoie's estimated 230 pounds worth of junk really weighed 453 pounds. It wanted another $108 dollars on top of the TeamBuy coupon.
"I think that they're basically selling all of these deals on TeamBuy because it is a good deal and then as soon as they get here, they're just changing the weights on people," said Savoie.
Savoie's not the only unhappy 1-888-JUNK-VAN customer. The company has a one-star rating on the consumer website Yelp and an
"F" rating with the Better Business Bureau because of unresolved customer complaints.
CTV News decided to buy a TeamBuy coupon, gather some junk and have it weighed in advance. We tracked down a high quality digital scale, used by another junk removal company.